16 Hill Street, Richmond Upon Thames, TW9 1TN

Terms and Conditions


Terms and Conditions for the Supply of Goods through the website You are connected to the web site for David’s Jewellers (a firm) of 16 Hill Street , Richmond, Surrey TW9 1TN United Kingdom.(in this Agreement, “we”, “us” or “our”).


The Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC directive) Regulations 2002 apply to and govern this agreement


1. The Contract between you and us.

We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received, Paypal (Our online payment provider) will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. By using this site and accepting our terms and conditions, you are warranting that you are over the age of 18. Any other individuals are unable to perform legally binding contracts and are prohibited from ordering goods using this site. If you do not qualify do not use this site.


2. Pricing and Delivery

2.1 The prices payable for goods that you order are as set out in our website.

2.1.1 All of our prices are in UK Pounds. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card or, in the event that we enhance the site with a currency converter, displayed using that currency converter.

2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website, and include insurance up to a value of £2,500.00 (Two Thousand Five Hundred Pounds Sterling Only). For transactions in excess of that sum, special terms and conditions as to delivery and insurance will be advised before you contract with us.


3. Right for you to cancel your contract

3.1 Subject to 3.3 below, you may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods, save in the circumstances set out in regulation 15 B of the Electronic Commerce (EC directive) Regulations 2002.

You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2 To cancel your contract you must notify us by e-mail at [email protected] or telephone us on 0208 940 5967, (if calling from outside the United Kingdom)+44 (0) 208 940 5967

3.3 Your right to cancel your contract with us for the goods you have ordered is subject to:

a) You not having worn or damaged the goods.

b) You contacting us within 7 working days of receiving your goods and receiving a ‘Returns Authorisation number’.

To return your item within the UK:

1) Call +44 (0) 208 940 5967 or email [email protected] within 7 working days of receipt of purchase and ask for a ‘Returns Authorisation number’. 2) Your ‘Returns Authorisation number’ should be written on the outside of the package being returned. 3) If you are returning your item from the UK, you must use a prepaid Royal Mail Special Delivery label and return to us by Special Delivery. The item(s) must be packed securely in the packaging in which you received it. We are not liable to refund you if the jewellery is returned to us damaged or broken. There is no charge to you for returning your jewellery. 4) Once we have received the item(s) we will refund the amount due to your credit card. There is no charge for returning items from the UK.  Please note Delivery Charges will not be refunded.

To return your item from overseas:1) Call +44 (0) 208 940 5967 or email [email protected] within 7 working days of receipt of purchase and ask for a ‘Returns Authorisation number’.2) Once we have received the item(s) we will refund the amount due to your PayPal account. Please note Delivery Charges will not be refunded.


3.1 Once you have notified us that you are cancelling your contract, any sum debited from your  account will be credited to your account as soon as possible and in any event within 30 days of our receipt of the returned goods PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.


4. Cancellation by us

4.1 We reserve the right to cancel the contract between you and us if:

4.1.1 We have insufficient stock to deliver the goods you have ordered;

4.1.2 We are unable to deliver to your area; or

4.1.3 One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


5. Delivery of goods to you

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.

5.2 All orders within the UK are delivered using Royal Mail Special Delivery. Delivery Charges are as set out on our delivery page.

Please click here to view full delivery charge details

5.3 Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

5.4 We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so, on your own initiative and are responsible for compliance with local laws and for payment of any local taxes and duties applicable in the country of delivery

5.5 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.


6. Liability

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 14 working days of the delivery of the goods in question.

6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 44 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:

6.2.1 To make good any shortage or non-delivery; or

6.2.2 To replace any goods that are damaged or defective; or

6.2.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.

6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

6.6 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.


7. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address at [email protected] and all notices from us to you will be displayed on our website from time to time.


8. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


9. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.


10. Third Party

10.1: Third Party Rights: A person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

10.2 Third Party links: We may include hyperlinks on this Site to other websites or resources operated by parties other than David’s Jewellers, including advertisers. David’s Jewellers has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.


11. Governing Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.


12. Entire Agreement

12.1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

12.2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.


13. Events beyond our Control

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.




Privacy & Terms


David’s Jewellers (a firm) are committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.


1. The Information we collect and how we use it

When you register to use our website we need to know your name, postal address and e-mail address. To process an order we also need your credit card number and expiry date plus any security details that the credit card processor may require. This information takes place in a secure environment where your details cannot be accessed by anyone except for customer services at David’s Jewellers. We use Barclaycard EPDQ to process your payments. If you have any query about their privacy policy, please visit their website directly on www.barclaycardbusiness.co.uk/epdq

We gather information from you to allow us to process your registration, process any orders you may make and to contact you with information regarding your order. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your account and the provision of the service in general.

We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual.

From time to time we may provide some information to our customer service agencies for research and analysis purposes so that we can monitor and improve the facility we provide. No personal information regarding your account is passed to these agencies.

If you opt in to receive further information then we may also provide you with information about special features on our website or any other services or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to [email protected] we will then delete any such information and cancel your newsletter subscription.

We will not provide your information to any third party without your specific written or e mailed instruction to do so.


2. Our use of cookies and other information gathering technologies

Our site may use cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.


3. Data Protection

David’s Jewellers is registered for Data Protection and your data is safeguarded in accordance with the Data Protection Act.


4. Sale of Business

If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.


5. Updating your Details

If any of the information that you have provided to www.davidsjewellers.co.uk changes, for example if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to [email protected]


6. Your Consent

By visiting www.davidsjewellers.co.uk you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to the use of your information in that way.







HOME                   SHOP                 ABOUT                 CONTACT